We are required to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
We collect Personal Information, and sometimes (although rarely) we might collect Sensitive Information. Under the APP –
The types of Personal Information Ecofibre may collect includes:
Whilst you may opt not to provide us with your Personal Information, you should be aware that without it, we may not be able to provide you with the products and services you want.
We generally do not solicit or collect Sensitive Information and we ask that you do not provide us with this type of information. However, if we do obtain Sensitive information from you in any circumstances, it will be used by us only:
We do not use Government Identifiers, such as tax file numbers or driver's licence number as identifiers of individuals, and we will not ask you for that information.
We will only collect your Personal Information by lawful and fair means, and not in an unreasonably intrusive manner.
Personal Information is obtained about you in many ways. It may be collected directly from you or it may be collected automatically through your interaction with us online. The collection of information can occur in the following ways:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
If we receive information about you from third parties or a publicly available source, then we will only collect that information if you have consented to such collection, or would reasonably expect us to collect your personal information in this way.
If we receive information about you that we do not need for our business activities, then we will destroy or de-identify that information (provided it is lawful to do so). If we receive information in error, then we will act promptly to remove the content.
Where we can, we will allow you to deal with us anonymously or by using a pseudonym. For example, if you wish to review a product or make a comment about our service, then you are able to do this anonymously. However, in some circumstances, Ecofibre may need to collect your Personal Information to provide you with a delivery or other service. In some cases, if you do not provide the required personal information, then we will not be able to provide you with that product or service.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
We collect your Personal Information for the primary purpose of providing our products and services to you. This includes the following activities:
We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
We will only use or disclose your personal information for direct marketing purposes if you have provided your Personal Information for that purpose (and you would expect us to use the information for that purpose), or if you have provided consent for your information to be used in this way (for example, though a catalogue, email, SMS/TXT message or direct mail permission).
When we contact you for direct marketing purposes, it may be by mail, telephone, email, SMS/text message or social media message. By subscribing to our communications list, you consent to receiving material which promote and market our products and services.
Where we use your Personal Information for the purpose of direct marketing, we will:
Your Personal Information will only be disclosed in the following circumstances:
If we engage third parties, then we will take all reasonable steps to ensure that they do not breach privacy requirements in relation to the Personal Information before we share it with them. Those third parties could be:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. It is stored on our database servers and filing systems managed by us in Australia.
Below is a summary of the steps that we take to protect the transmission of information through our websites:
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, then please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
If you believe that your Personal Information is not accurate, complete or up to date, then please contact us via email at firstname.lastname@example.org or address your request to The Privacy Officer, Ecofibre Limited, P O Box 108, Virginia BC, QLD 4014 and we will correct this information.
Your personal information may be disclosed to business partners and Ecofibre's service providers in Australia and overseas, in accordance with Point 5 above. The countries this information may be disclosed to will vary from time to time, but may include Australia, New Zealand and the United States of America.
If this is the case, then your personal information will be stored in a secure and encrypted form overseas, such as in data storage and cloud computing facilities operated by us or by third parties on Ecofibre's behalf.
Please contact us if you -
You can contact us by email at email@example.com or you can write to The Privacy Officer, Ecofibre Limited, P O Box 108, Virginia BC, QLD 4014.
If you consider your privacy concerns have not been resolved satisfactorily by us, or you wish to obtain more information about privacy requirements, then please contact the Office of the Australian Information Commissioner on 1300 363 992 or visit its website at www.oaic.gov.au.
You may unsubscribe from our mailing/marketing lists at any time by contacting us by email, in writing or by following the "unsubscribe" link on the message we send to you.